Thursday, October 29, 2015

For the Love of ALL Pet's! Don't Go to On the Spot Pet Care!

Hello Everyone!

I recently had a horrible experience with a business on a personal and professional level and I feel compelled to tell all of you about it in hopes to stop this place. I hope all of you read and share this post with everyone you know locally so we can put a stop to this! I had heard bad things about this place before but I never took note of it until now.

On the Spot Pet Care is located in American Fork, UT. They are a grooming and boarding facility. As you all know, I work for a fabulous doctor named Dr Samuel Rivera. He is so passionate about his patients and all animals. Everyone that has had their pets seen by him and know him, know how great of a doctor and all around person he is. That is one reason why this makes me so mad and of course as all of you know, I'm very passionate about anti-bullying and I can't shut up.

So, here's my story.

About 2 weeks ago we got a call from the owner of On the Spot Pet Care saying that one of her client's dog's had an abscess that burst on the chin of the dog. It was a senior husky that we had seen before and were familiar with. I was the one that spoke to her and scheduled that appointment.

Shortly after speaking to her, I got a call from the owners themselves requesting everything to be documented and for me to take photo's of the wound because they didn't trust her and felt like she was being dishonest so, I told them we would take care of everything and comply to their wishes.

So the owner, Lori Stevens, comes to the appointment. I should have known exactly what we were dealing with when the first thing she said to me was, "I don't see my business cards up here.". I was like "okay.....". So she already left a sick taste in my mouth. She was just one of those people that didn't mind being rude right from the start.

So I take her and the patient back into a room and Dr Rivera enters the room to get a history. She proceeds to tell him that it was an abscess that burst. I think anyone that would have taken a look at the wound didn't need to be a doctor to know that it was most definitely not an abscess that burst.

The wound was a gash about 2-3 inches long along the jaw line with skin hanging from the wound. It was dirty, infected and crusted over and the poor dog was lethargic. (I'm not sure if I'm allowed to share photo's, I will ask and find out and if I get an okay, I will post them into this blog post.)

Dr Rivera, being a well educated doctor, knew that it was most definitely not an abscess that burst and that it was indeed an injury that happened at her facility. I don't think she liked that he knew that. He explained it kindly but she was not happy. Also, her story didn't seem to add up when we got the history. Something about her was very shady and we all knew it. She even admitted that the wound was noticed 3 days prior and she did nothing about it. She didn't even try cleaning it.

I entered the room to take the photo's of the injury and she was very stand offish about it. I had to explain to her that it was requested by the owners and that I legally have to take the photo's if they were requested. I took the photo's.

Dr Rivera gave her a diagnosis and we scheduled a time for them to come in the following morning to clean and fix the wound. It was too late to do it that day because the dog had eaten and we were close to closing. We would have to do blood work to make sure his body could handle the anesthesia because he was a senior dog. Also, it takes longer to go down and to recover from the anesthesia when they've eaten and can increase the risk of complications. So, it was in the dog's best interest to do it the following morning.

The next morning we didn't see her or our patient. I called her and left messages, no one knew where she was. I called the owner and they were irate that she didn't show up, later they found out she supposedly went to her own vet. I sent all of the photo's and paperwork to the owner because they wanted to seek legal action against her.

Everything was quiet for a few days until we began receiving horrible google reviews from people we'd never seen before and one review illegally claimed this injured dog as her own! Dr Rivera got his lawyer involved and she found out that the people leaving the fake reviews were her employees and her family! The employee that illegally claimed the dog as her own, was one of her employees! We've never seen her before!

Anyway, so Dr Rivera's lawyer sent them a cease and desist letter and we knew they received it because that employee called to talk to him and threw her own boss under the bus saying she forced her to leave that review and that she didn't know her boss was using her account! Doesn't add up right? We thought so. She was scared because of the letter.

Even after they received the letter, they continued to post bad reviews. We've gotten most of them deleted because Google and Dr Rivera's lawyer found and had proof they were fake. Dr Rivera left a nice response with medical terminology that blew Lori out of the water and I think she knew that he had won the argument so she deleted her own review.

Because they were such a horrible company, I decided everyone needed to know so I posted my own review on Google of a true incident that happened of my own accord. One day, during the summer, Trevin and I were on a motorcycle ride and stopped at the shaved ice place in the Big Lots parking lot in American Fork, just across the street from On the Spot Pet Care. There was a little dog that came from their direction and it was a pretty populated area at that time so we thought the dog belonged to someone at the shaved ice place until we saw it running back and forth across state street. Trevin and I chased the dog down and I finally caught it by making it think I had a treat (hehe, get's 'em every time). I held onto the dog and we called American Fork Police. We waited for almost 2 hours for Animal Control when I called them back and they said they would have to send a regular officer because Animal Control was busy. About 15 minutes later the officer arrived. We put the little dog in the backseat of his squad car and he found out the dog came from On the Spot Pet Care. He knew of them but didn't know about them so I gave him directions there and off he went. This means the dog went unnoticed that it was gone for over 2 hours!

I left the review not once mentioning Utah Veterinary Hospital (UVH), just leaving an honest review of my own experience with them. She responded to my review in public calling me a liar and that something like that has never happened while telling a similar story that didn't match mine. Again, she's contradicting herself. Obviously she is hiding something if she has to claim something like that has never happened and then tell a similar story. (Apparently it's happened more then once???) She also then said that she knew I was from UVH (which means she creepy stalker researched me) and said I only posted it because of "revenge" and that I was being "immature". No, I felt she was a shady person so I posted my review so everyone could know that her facility isn't the best place for anyone to leave their pets. My review had nothing to do with UVH which is why I never mentioned the incident that happened at our facility. But since she brought it up...

I responded to her response by updating my review by telling the public briefly about what happened and how she got her employees and family to leave bad reviews. If she is saying I'm immature, I think she has a warped definition of the meaning. I believe I out witted her because then she deleted her response to my review and replaced it with a new response saying, she didn't know me, that she's never been to our facility and that she has no idea what I'm talking about. (Apparently she doesn't remember it was her signature on the paperwork and all of us could give a description on her AND the number she left on the paperwork is the number for On the Spot Pet Care, she is dumber then I thought).

Here's what happens when you outwit a moronic business owner: They pretend they never knew who you were.

Here's the other thing, this has happened to many pets, you can read about it by looking them up. Also, many of the actually good reviews are by friends, family and employees which also has to tell you something. Reading through the bad reviews, you'll notice all she has to say is that the reviewer is a liar, she's not very good at backing up he claims. She's trying to hide what's going on over there and I think it's time to make it stop.

Anyway, this is my post about this shady company. We need to be advocates for the animals. They can't speak for themselves. They can't tell us they've been neglected or abused. We have to be their voice! Read, share, pass on! And if you've had a bad experience with them, speak up! Let us know your story! Feel free to message me!

Thank you!


Wednesday, October 28, 2015

Update on My Progress

As of today, I am proud to say that I have lost 34 Pounds since I left USA Cash Services!!! I'm ten pounds away from my goal weight which is what I weighed when I first got married and all through high school.

l am so happy because I have not felt this confident in my own skin since then. l'll have to post some photo's of my progress later.

I think the biggest reason why I felt good enough to make this happen was the decision to stop taking crap from people and do things that are good for me. Getting rid of all the bad people and stuff in my life has been truly empowering.

Never again will I let myself become a victim. I am strong. God intended for me to be strong and lift others up and be a protector and that is exactly what I'm going to be. l can't do that unless I do things that are good for me, which brings me to the next chapter of my life.

Since I decided to be proactive and take control of my life, I have thrust myself into the writing world. I've made a lot of great author friends who have pointed me in the right direction. I've picked what I want my first official novel to be and hope to be sending a copy of my first few chapters and a query letter soon to a list of agents I was gifted. I am so thankful to all my new friends and old friends and family that have supported me in my writing! Hopefully you'll see my name on shelves soon!!!


Thursday, October 1, 2015

Just a Little Happier!

Okay, the title lies. I'm a whole heck of a lot happier.

Over the past year, I have made a lot of changes in my life, all of them positive. In my time being bullied by someone I cared about last year, I had a big wake up call thanks to her. In my previous blog entry about her, I wrote about how depressed I was. I was in a dangerous place. I had a major eye opener about how done I really was with where my life was headed. I made a TON of great changes.

Cutting my old best friend out of my life again was one of the best decisions I ever made (I never should have been her friend from the beginning). Not because she was crazy, but because I needed to see that it was important that I take care of myself and stop worrying so much about what other people thought of me. That thought, opened my mind to making choices that were good for me.

I began counting my blessings instead of my hardships. I began focusing and nurturing those blessings instead of pushing them away.

The biggest blessing: The Savior. This trial has brought me so much closer to those watching me in Heaven. I am so glad that I was raised in the LDS church. I honestly don't think I'd exist if I wasn't AGAIN blessed enough to have the two best parents in the world. I am so thankful that they raised me right so that I could understand the immense value of this blessing. I was able to let go of my pride and give Him the reigns. I am so much happier because of it. I have so much love for the Savior.

1. Trevin. Trevin is the biggest blessing I have been so blessed to receive. He's been there for me through thick and thin. There are no words on this planet that could ever explain how much I love him and how thankful I am to Heavenly Father for sending me my soul mate so young. Trevin is my best friend. He has seen my dark side and has loved me just the same. His unconditional love has been the most valuable treasure (other than the gospel), that I have ever had. I feel like a pauper who was gifted a precious jewel to keep safe. Trevin, you are my precious jewel. I love you, for all eternity.

2. My family. In-laws and blood. My parents still love me even when I lose my mind. Mom, Dad, I credit 100% of all good things in my life to how you raised me. Because of them, I was taught to work hard, be kind, love EVERYONE, don't judge and be compassionate.

I tell this story all the time, I'm sure those close to me are tired of hearing it, but, whenever I get knocked down, this little moment with my dad has always reminded me to be a better person. I can only wish I could be even a sliver of how awesome my dad is.

On my 15th birthday, I was so excited to go to the mall with my friends and use all my $150 of my birthday money. My mom had told me over and over not to keep my wallet in my back pocket but I never listened. At some point in the day, my wallet got stolen. I was so mad and heartbroken that something like this would happen on MY day. When I got home I told my dad all about it and how mad I was. With gentle eyes and a smile, he said, "Mariah, maybe they needed the money more than you did." Instantly my eyes were opened. It reminded me that we don't know everyone's story and it's up to us to make each others lives a little easier. It reminded me to be more like the Savior in Heaven.

My mom is the kindest person I know. No matter how much crap is thrown at her, she always finds a way to make it work. She always has a smile on her face. She is so selfless, no matter what she is doing, she always makes time for me and my craziness. The awesome thing about my mom is she becomes everyone's mom. She nurtures everyone that comes in through her front door, broken spirited or not. She rocks!

My sisters. They are my best friends. I love how if I want to hang out with someone, I don't have to feel shy about asking them first. My sisters are amazing. I'm so excited to meet my niece (even though every time I stick my head to Meghan's stomach, she kicks me in the head. I've never been so happy to get kicked in the head)! I love you guys. Again, how did I get so lucky?

3. My best friend Amber! She has a tendency to keep me sane. She has always been there for me even when I'm a sucky friend. Amber is the best friend I have ever had. It brings tears to my eyes when I think of how thankful I am for her. She has her own life and STILL makes time for me. She's the only person that joins me when I lose my mind! What better friends than two crazy people? Haha! We've been best friends for years, and she's still not sick of me! Haha! She means the world to me, I'd do anything for her. Love you, girl!

4. My boys! I got Ace from Trevin for Christmas right around when all the crap went down with my crazy ex-bestfriend. He was instantly in tune with me and knew exactly how to make me smile. Almost a year old and he still knows me better than I do. He has also taught Milo the art of loving mommy to death! My boys have been a huge stress reliever and I honestly don't think I would have been able to heal as fast as I have if it weren't for them. They remind me how much fun it is to be happy. I love my boys, all three of them ;) <3.

5. My house. I just love my house, even if it is over 100 years old. It has been so much fun to have our own place. Trevin and I can be our crazy selves and no one can do a darn thing about it! Haha! It has been so fun raising Ace and Milo here, in Pleasant grove, right by BOTH sets of parents.

6. My job! I'm so glad I quit working at the loan center. Working at that horrible place where all they do is rip people off all day was miserable. I love people and every loan I gave I felt so guilty. Every time I ran someone's credit, I prayed they'd be denied so that I wouldn't feel that pang of guilt. Because of that job, I gained over 30 pounds. When I made the decision to leave, I was determined to only apply at places that I KNEW I'd be happy. I prayed every day that I would find that place and I did! I get to be with animals all day! I get to assist in saving lives and making lives human and animal so much better! I have the best boss and coworkers I could ever ask for! I love my job! I love being the office manager! Best office manager position I have ever had! I'd do anything for the people I work with!

7. Good health! Since I left that job, I gave up fast food. I began working out again AND I lost al the weight I gained! It's amazing what happens mentally and physically when you make the choice to be happy. I finally feel happy to be in my skin again. I am almost the weight I was in high school and when I got married!

These are only a few of the many blessings that have helped me transform myself into a better me. I'm so happy I did this. It was just the push I needed to get my life going the way I wanted it to. I sing again, write, and read! Life is beautiful, hard, bitter, fun, loving, forgiving and I love all parts of it!


Little Doggies First Adventure to Bridal Veil Falls!

On my day off, my little sister and I decided to take my furbabies to Bridal Veil Falls. Ace and Milo had so much fun! It just warms my heart to see how happy they are all the time. I'm obsessed with these two! 

The kiddo's on the way to the falls. Milo loves to walk side by side with his big brother. It just makes me so happy how close my boys are. They are the best of friends. Milo looks up to Ace and Ace is always watching out for Milo and encouraging him. I don't know how I got blessed with such great dogs.

When we got to the falls, Ace was so excited to play in the water. He kept looking at me like, "Are you done taking pictures so I can play in the water now???". Haha! If I didn't know better, I think Ace thinks he's part fish.

Ace playing in the water... why is my dog more photogenic than I am? He doesn't even care!

Sneak attack Millie photo!

Now back to being serious... ABOUT PUPPIES!

Little LoLo really wants to play with big brother but is scared of the water.

Little LoLo freaking out about Ace being in the water without him.

Ace uses his big brother skills and finally gets Milo to get in and play!

Pretty pictures of the Falls and the river.

Walking along the bridge.

Ace being a goof and wanting to go swimming.

Milo trying to figure out why his big brother likes water so much.

Playing in a stream on the way back because I had to keep telling him he couldn't get in the river.

And an image I took right before Milo slipped and fell into the tiny stream and freaked out. Haha!

I love the many adventures that I have with my boys. Thanks for coming with my lil' sis!